Location: Oakdale, CA
Trouble shoots system hardware and resolves software issues to ensure continuous problem free operation. Communicates, as appropriate, with outside technical support to ensure timely project completion. Demonstrates accountability for of system operations, system availability, security within scope of assigned responsibilities. Educates end users regarding software applications. Maintains professional, ethical and legal standards.
Maintains and provides troubleshooting for systems hardware and software issues, including but not limited to: PC, print server, printer, MS Office and Meditech software.
Demonstrates Internet application solutions experience with a proficiency in MS Windows OS including WIN 95, 98, NT, and 2000.
Facilitates a recovery in the event of an emergency or system downtime.
Supports and assists Financial Analyst and System Administrator in the event(s) of troubleshooting and project completeness.
Works with clients, vendors and others to coordinate and integrate services.
Administers exchange profiles, public folders, user and group maintenance.
Educates end users regarding identified problems and communicates resolution to user.
Maintains and updates a comprehensive inventory system for IS and electrical inventory.
Provides quality customer oriented data services to the information systems user community; applies OVHD quality improvement principles of customers service, problem and feedback, in day-to-day activities.
Performs assignments as designated by the IS Manager.
Ensures security and confidentiality by timely completion of all security assignments and functions including, network and dial-in access codes for all system users; provides adequate control over production programs source code, data, user access and all user controls.
CIS or CS declared college major/MCSE, CCNA
High school graduate or equivalent required.
Two (2) years’ experience technical customer support of PC workstations and applications
Knowledge of LANS, TCP/IP, serial communications; MS Windows OS including WIN 95, 98, NT and 2000
Ability to multi-task
Speaks, reads and writes English fluently
Able to take outside call time if necessary
Available full-time, M-F, 8-5 p.m./20/30 hours week
Able to perform basic mathematical calculations
Prolonged, extensive or considerable standing/walking
Lifts, positions, pushes up to 50 pounds
Considerable reaching, stooping, bending, kneeling, crouching
Manual dexterity and mobility
Ability to move quickly
Ability to adjust vision sufficiently to perform duties
Subject to varying and unpredictable situations
Exposure to unpleasant elements (accidents, injuries, illness)
Emergency and crisis situations
Subject to irregular hours
Occasional pressure due to multiple calls and inquiries