Receptionist - Riverbank Clinic (Riverbank & Waterford) - Full Time
Location: Riverbank & Waterford
Clinic Receptionist is responsible for attending to the telephones, scheduling patients, filing, attending to requests, greeting and pre-admitting, registration of outpatients and admissions of inpatients into the facility. Accountable for maintaining professionalism in all verbal interactions with patients and family members, physician office staff, hospital personnel and related outside agencies. Performs other clerical duties pertaining to the operation of the Clinic.
Reception related duties include scheduling and coordinating appointment log for health providers and patients. Schedules new, return, rescheduled and cancelled appointments. Completes documentation and “visit type” allocation as appropriate. Monitors the available appointments for each provider and makes appointment reminder calls. Utilizes a suspense file as appropriate for return appointment reminders as least once prior to appointment day.
Prints and distributes the expected patient list to each health provider at the start of each day.
Greets all patients on arrival, verifies appointment and directs to appropriate areas. Notifies appropriate staff of patient’s arrival.
Answers telephone calls promptly and documents per clinic procedure. Utilizes proper and courteous telephone technique when greeting callers. Conveys location called, identifies self by first name, courteously transfers or places calls on hold if necessary. Responds to inquiries and provides information within the limits of knowledge and OVHD policies and HIPAA regulations.
Assures proper registration of patient/insurance information for all patients. Reviews patient activity report on a daily basis. Interviews or updates patient/family information to obtain demographic, financial and insurance and accurately enters this information into the computer. Collects all information related to pre-certification for managed care patients.
Maintains current patient registration records and distributes appropriate information to other departments.
Files/maintains all registration and claim forms are completed accurately in the medical record.
Obtains financial and insurance information and/or collection of cash payment as appropriate. Determines responsibility for payment. Accurately classifies patient financial status for reimbursement purpose. Refers appropriate patients for financial counseling/assistance as necessary.
Works with the Medical Records department to coordinate transfer/copying of medical records between the satellite clinic and main hospital. Coordinates, acquires and returns medical records to and from Medical Records Department on a timely basis. Assures all charts are available 24 hours prior to patient’s appointment. Verifies all medical records to roster. Assures external request for patient’s medical records is confidential.
Reports any unusual occurrences to site supervisor.
Maintains clinic environment to promote efficient processing including files, supplies, etc.
High school graduate or equivalent required.
Ability to operate office equipment (copy machine, fax, adding machine, and computer).
Experience in an outpatient health facility or physician’s office for a minimum of two (2) years.
Knowledge of medical terminology and common medical office clerical procedures, including computerized billing and accounts payable systems.
Speaks, reads, and writes English fluently. Is able to record information accurately in English.
Excellent communication and organizational skills
Able to perform basic mathematical calculations
Bilingual (English/Spanish) preferred
Current AHA BLS
Adequate vocal pitch and volume
Touch, auditory and visual perception and acuity
Prolonged, extensive or considerable standing/walking
Lifts, positions, pushes up to 50 pounds
Considerable reaching, stooping, bending, kneeling, crouching
Manual dexterity and mobility
Ability to move quickly
Ability to adjust vision sufficiently to perform duties
Regularly exposed to the risk of contagious and blood borne diseases
Subject to varying and unpredictable situations
Exposure to unpleasant elements (accidents, injuries, illness)
Emergency and crisis situations
Subject to irregular hours
Increased stress due to multiple calls and inquiries
Occasional exposure to radiation hazards, radioactive substances and biohazard material