Location: Oakdale, CA
The Patient Navigator (PN) is primarily charged with making process improvements to reduce the unnecessary ER (Emergency Room) use by patients, as well as other duties that assist patients in getting culturally and linguistically appropriate health services.
Moves the patient through the complexities of the health care system, assisting with more timely treatment. The PN serves as a reliable ally for patients to lean on for advice, support, and direction. The PN needs to identify and remove barriers to effective care by coordinating services thus increasing the patient’s chances for a healthy, quality life by :
High school graduate or equivalent required.
Able to perform basic mathematical calculations
Bilingual (English/Spanish) preferred
Must demonstrate effective communication with and recognition of the cultural sensitivities and health literacy level of the community, and knowledge of the community and health care system. Ability to understand underlying community challenges, barriers and strengths. Barriers cited by some communities include financial challenges (especially for the uninsured and underinsured); communication and information problems including language barriers; complications within the health care system; travel and distance challenges that can lead to a missed doctor appointment; and emotional barriers where fears lead to cancellation or delay of medical services.
Lifts, positions, pushes up to 50 pounds
Considerable sitting, reaching, stooping, bending, kneeling, crouching
Touch, auditory and visual perception and acuity
Adequate vocal pitch and volume of voice
Manual dexterity and mobility
Ability to move quickly
Ability to adjust vision sufficiently to perform duties
Subject to varying and unpredictable situations
Subject to irregular hours
Increased stress due to multiple calls and inquiries